Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "mpoqq" / "the Platform" / "we" / "us" / "our" refers to the online gaming platform operated under the domain https://mpoqq.cam and all associated subdomains, mobile interfaces, and digital services.
• "User" / "Player" / "you" / "your" refers to any individual who accesses, registers on, or otherwise uses the mpoqq platform.
• "Account" refers to the unique registered profile created by a User upon completing the mpoqq registration process.
• "Services" refers to all gaming products, betting markets, promotions, customer support, and ancillary features available through the mpoqq platform.
• "Balance" refers to the total real-money funds held in a User's mpoqq Account at any given time, excluding bonus funds unless specifically stated otherwise.
• "Bonus Funds" refers to promotional credits, free bet credits, cashback amounts, or any other non-cash incentive awarded to a User by mpoqq under a specific promotional offer.
• "Wagering Requirement" refers to the minimum total bet amount a User must place before Bonus Funds or winnings derived from Bonus Funds become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity verification process required by mpoqq to confirm a User's identity, age, and eligibility before processing withdrawals or granting full account access.
• "Prohibited Conduct" refers to any action, behavior, or activity expressly forbidden under Section 9 of these Terms & Conditions.
• "IDR" / "Rp" refers to Indonesian Rupiah, the currency in which all transactions on mpoqq are denominated.

2 Acceptance of Terms

By creating an Account, accessing the mpoqq platform, or using any of our Services, you unconditionally accept and agree to be legally bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

Your continued use of the mpoqq platform following any modification to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review these Terms periodically. mpoqq reserves the right to update this document at any time, with notice of material changes communicated to registered Users via the email address associated with their Account.

These Terms & Conditions apply to all Users regardless of the device, browser, or access method used to reach the mpoqq platform, including desktop computers, mobile browsers, and tablet devices.

3 Eligibility

Access to and use of the mpoqq platform is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the Services:

• Age: You must be at least 21 years of age. mpoqq strictly prohibits access by minors. Registration by any individual under the age of 21 is prohibited and will result in immediate account closure and forfeiture of any balance.
• Residency: You must be a resident of Indonesia or otherwise accessing the platform from a jurisdiction in which online gaming is not prohibited under applicable local law. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or those who have been declared legally incapacitated are not eligible to use the Services.
• Single Account: You may hold only one Account on the mpoqq platform. Operating multiple accounts, whether under your own identity or using another person's identity, is a material breach of these Terms and will result in immediate account suspension.
• Self-Exclusion: You must not be subject to an active self-exclusion order placed through mpoqq or any affiliated platform.
• Employee Restriction: Employees, contractors, consultants, and immediate family members of mpoqq and its affiliated game providers are not eligible to participate in real-money gaming or claim promotional offers.

4 Account Registration

To access real-money gaming Services on mpoqq, you must register an Account. The following conditions apply to the registration process and the ongoing maintenance of your Account:

• You must provide accurate, complete, and current information during registration, including your full legal name as it appears on your government-issued identification (KTP or passport), a valid email address, date of birth, and contact details.
• You must create a strong, unique password for your Account and are solely responsible for maintaining its confidentiality. mpoqq will never ask for your password via email, live chat, or telephone.
• You are responsible for all activity that occurs under your Account. If you suspect unauthorized access, you must notify mpoqq support immediately.
• Accounts are non-transferable. You may not sell, assign, or otherwise transfer your Account to any third party.
• mpoqq reserves the right to decline any registration application without obligation to provide a reason.
• Providing false information during registration constitutes a material breach of these Terms and may result in immediate account closure, forfeiture of funds, and referral to relevant authorities.

5 Identity Verification (KYC)

mpoqq operates a mandatory Know Your Customer (KYC) verification process to comply with anti-money laundering obligations, confirm user eligibility, and protect the integrity of the platform. The following provisions apply:

• Before processing any withdrawal, mpoqq requires Users to complete identity verification by submitting a clear, legible copy or photograph of a valid government-issued photo ID. For Indonesian residents, this is typically the KTP (Kartu Tanda Penduduk). International Users may submit a valid passport.
• mpoqq may also request proof of address (a utility bill or bank statement dated within the last three months) and proof of payment method (a photograph of the bank card or screenshot of the registered e-wallet).
• KYC documents must be submitted via the secure upload facility within your Account dashboard. Documents sent via email may not be accepted.
• mpoqq endeavors to complete KYC review within one to three business days of receiving complete documentation. Withdrawals will be held pending successful verification.
• mpoqq reserves the right to request additional documentation at any time, including for existing verified accounts, if there are reasonable grounds to re-verify a User's identity or source of funds.
• Failure to provide satisfactory KYC documentation within a reasonable time will result in suspension of withdrawal functionality. Prolonged non-compliance may result in account closure.

6 Deposits & Withdrawals

6.1 Deposits

mpoqq accepts deposits via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, and GoPay. All deposits are denominated in Indonesian Rupiah (IDR / Rp). mpoqq does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transfer charges.

• Minimum deposit amounts vary by payment method. Please refer to the current Cashier page within your Account for up-to-date minimums and maximums.
• Deposits must be made from a payment instrument registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension and refund of the deposited amount.
• mpoqq is not liable for delays caused by banking system maintenance, e-wallet outages, or other third-party payment processing issues beyond our control.
• Deposit funds are credited to your Account Balance upon confirmed receipt. Instant processing applies to BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay under normal operating conditions.

6.2 Withdrawals

Withdrawal requests are subject to t he following conditions:

• Withdrawals may only be processed to a payment method registered in your own name and matching the name on your mpoqq Account. mpoqq does not process withdrawals to third-party accounts under any circumstances.
• Successful KYC verification is mandatory before any withdrawal can be processed. Accounts that have not completed identity verification will have withdrawal functionality disabled until verification is complete.
• Minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits per transaction and per day are displayed in the Cashier section of your Account.
• Withdrawal requests submitted before 17:00 WIB on a business day are typically processed within the same business day. Requests submitted after this cut-off or on weekends and Indonesian public holidays will be processed on the next available business day.
• mpoqq reserves the right to conduct additional security checks on withdrawal requests that trigger fraud detection thresholds. Such checks may extend processing times by up to five business days.
• Any winnings generated from Bonus Funds remain subject to the applicable Wagering Requirement and may not be withdrawn until that requirement has been fully satisfied.

7 Bonuses & Promotions

mpoqq offers a range of promotional incentives to both new and existing players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms published alongside each individual offer:

• Bonus offers are available to eligible registered Users only. Each promotion will specify eligibility criteria, including minimum deposit amounts, qualifying games, and the period during which the offer is active.
• Unless explicitly stated otherwise, all Bonus Funds are subject to a Wagering Requirement of 30x (thirty times) the bonus amount before any resulting winnings may be withdrawn. For example, a Bonus Fund of Rp 100.000 requires a total wagering turnover of Rp 3.000.000 before withdrawal eligibility is established.
• Not all games contribute equally to Wagering Requirements. Live casino games typically contribute at a lower rate than slots. Full contribution rates are published on the individual promotion page.
• Bonus Funds expire if the applicable Wagering Requirement is not met within the time period specified in the promotion. Upon expiry, the Bonus Funds and any associated winnings will be forfeited automatically.
• mpoqq reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a User has already claimed the offer, the terms applicable at the time of claiming will continue to govern that User's bonus.
• Abuse of promotional offers — including but not limited to bonus stacking, use of multiple accounts to claim the same offer, or wagering patterns designed to circumvent Wagering Requirements — constitutes Prohibited Conduct and will result in forfeiture of all associated funds and potential account closure.
• Welcome bonuses and first-deposit promotions are available to each eligible User once only. Attempts to claim new-player offers on additional accounts are a violation of these Terms.

8 Gameplay Rules

All games available on the mpoqq platform are provided by internationally certified third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. The following general gameplay rules apply across all product verticals:

• Slots & RNG Games: All slot and table game outcomes are determined by certified Random Number Generator (RNG) technology. RTP (Return to Player) percentages for each title are available within the game's information panel. mpoqq does not manipulate game outcomes under any circumstances.
• Live Casino: Live dealer games are streamed in real time from professionally equipped studios. Results are determined by physical game mechanics (card draws, roulette wheels) and are final once the round concludes. Disputes relating to live casino outcomes are subject to review of the session recording held by the relevant game provider.
• Sports Betting: Bets on football (bandar bola — football wagering markets), including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, and FIFA events, are settled in accordance with the official match result at full time, including any additional time where specified. Suspended or abandoned matches are settled per the rules published on the relevant betting market.
• Mix Parlay: Mix parlay (multi-match accumulator) bets require all selections to be correct for a winning payout. If one or more selections are void (e.g., match abandoned), the remaining selections continue to stand. Specific settlement rules are published on the sports betting page.
• Togel: Our togel (Indonesia's traditional numbers lottery) draws are conducted by verified third-party operators. Draw schedules, prize tables, and settlement rules are published on the togel product page and are updated in line with the relevant draw operator's official results.
• Technical Malfunction: In the event of a technical error or malfunction during gameplay, the affected game round will be voided and any stake placed during the affected round will be returned to the Player's Account Balance. mpoqq is not liable for losses caused by connectivity issues on the Player's side.

9 Prohibited Conduct

The following actions are strictly prohibited on the mpoqq platform. Engaging in any Prohibited Conduct may result in immediate account suspension, forfeiture of balance, and referral to relevant legal authorities:

• Registering more than one Account, whether under your own identity or using fabricated or third-party credentials.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point, including during KYC verification.
• Using the platform if you are under 21 years of age or are located in a jurisdiction where online gaming is prohibited.
• Engaging in any form of match-fixing, collusion with other players, or coordinated betting strategies designed to exploit game mechanics or bonus structures.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform, place bets, or gain any advantage over other players or the platform itself.
• Attempting to launder money or use the platform for any illegal financial activity, including but not limited to processing funds derived from criminal activity through gaming transactions.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any Player who identifies a platform error is obligated to report it to mpoqq support immediately and must not exploit it.
• Threatening, harassing, or abusing mpoqq staff, support agents, or other users via any communication channel.
• Attempting to access the accounts, data, or personal information of other Users without authorization.
• Claiming promotional offers through multiple accounts or in breach of the specific terms attached to any promotion.

10 Intellectual Property

All content on the mpoqq platform — including but not limited to the brand name, logo, visual design, user interface layout, written content, graphics, game interfaces served through the platform, and software architecture — is the exclusive intellectual property of mpoqq or its licensed content providers, and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the mpoqq platform solely for personal, non-commercial gaming and entertainment purposes. This license does not include the right to reproduce, distribute, modify, adapt, reverse-engineer, or create derivative works from any mpoqq content or platform component.

Any unauthorized use of mpoqq's intellectual property — including reproducing the logo, scraping game data, or replicating the platform design — will be pursued through appropriate legal channels. mpoqq actively monitors for unauthorized use of its brand assets and intellectual property.

11 Limitation of Liability

To the fullest extent permitted by applicable law, mpoqq's total aggregate liability to any User — whether in contract, tort, negligence, statutory duty, or any other basis — shall not exceed the total amount of real-money deposits made by that User to their mpoqq Account in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

mpoqq expressly excludes liability for any of the following:

• Loss of profits, revenue, business opportunity, or anticipated savings.
• Loss of data or corruption of data, however caused.
• Indirect, incidental, special, punitive, or consequential losses of any kind.
• Service interruptions caused by factors outside mpoqq's reasonable control, including but not limited to internet outages, power failures, third-party payment system downtime, force majeure events, or government-mandated service restrictions.
• Losses arising from a User's own failure to maintain the security of their Account credentials.
• Outcomes of games, which are determined by certified RNG systems or live physical game mechanics beyond mpoqq's direct control.

Nothing in these Terms & Conditions limits or excludes mpoqq's liability for death or personal injury caused by its own gross negligence or fraud, or any other liability that cannot be excluded by law.

12 Privacy & Data

mpoqq collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference and is available at mpoqq.cam/privacy-policy.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of KYC verification, transaction processing, fraud prevention, customer support, and — where you have opted in — promotional communications.

mpoqq does not sell your personal data to third parties. Data is shared with third-party service providers only where strictly necessary for the delivery of our Services, and all such providers are contractually required to maintain appropriate data security standards.

13 Responsible Gaming

mpoqq is committed to promoting safe and responsible gaming practices across all of its Services. The following provisions reflect our obligations and your rights under our Responsible Gaming framework:

• Players may set daily, weekly, or monthly deposit limits from within their Account dashboard at any time. Deposit limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Players may request a temporary time-out from gaming for periods of 24 hours, 7 days, or 30 days. During a time-out, the Account is suspended for all gaming and promotional activities.
• Players who believe their gaming behavior has become problematic may request permanent self-exclusion. Self-exclusion is processed within 24 hours and cannot be reversed for a minimum period of six (6) months.
• mpoqq enforces the 21+ age requirement at registration and through ongoing KYC procedures. Suspected underage access is reported internally and acted upon immediately.
• Players experiencing difficulties related to problem gambling are encouraged to contact mpoqq's 24/7 support team or seek assistance from independent responsible gaming organizations.

For full details on our responsible gaming tools and resources, please review our dedicated Responsible Gaming page.

14 Suspension & Termination

mpoqq reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or any illegal use of the platform.
• Failure to complete KYC verification within the required time period.
• Detection of multiple accounts held by the same individual.
• Conduct that is abusive, threatening, or harmful toward mpoqq staff or other users.
• A legally issued order or instruction from a competent authority requiring suspension or closure of the Account.

Upon account closure for cause, mpoqq reserves the right to withhold all or part of the Account Balance pending investigation. If the investigation confirms no breach of these Terms, any remaining Balance will be returned to the Player via their registered payment method. Balances associated with confirmed rule violations are subject to forfeiture.

Users may voluntarily close their Account at any time by contacting mpoqq support. Any positive real-money Balance at the time of voluntary closure will be returned to the Player following a standard withdrawal process, subject to completion of KYC if not already verified.

15 Amendments

mpoqq reserves the right to revise, update, or replace these Terms & Conditions at any time. Where changes are material — for example, changes to withdrawal conditions, bonus wagering requirements, or eligibility rules — mpoqq will notify registered Users via the email address associated with their Account at least seven (7) days before the revised terms take effect.

Minor amendments, such as corrections to typographical errors, clarifications of existing provisions, or structural reorganization that does not alter the substance of any clause, may be made without advance notice and will take effect upon publication.

The version of these Terms & Conditions bearing the most recent "Last Updated" date, as displayed at the top of this page, is the version in force. Previous versions are archived and are available upon request by contacting mpoqq support.

16 Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable international gaming law principles. mpoqq operates as an internationally licensed platform. Users access the platform voluntarily and acknowledge that they do so in accordance with the laws of their own jurisdiction.

Any dispute arising out of or in connection with these Terms & Conditions, including any dispute as to their existence, validity, breach, or termination, shall first be submitted to mpoqq's internal dispute resolution team. mpoqq undertakes to respond to all formal dispute submissions within ten (10) business days of receipt.

Where internal resolution is not achieved, disputes may be referred to an independent alternative dispute resolution (ADR) body as notified by mpoqq from time to time. Users retain the right to pursue disputes through courts of competent jurisdiction in their country of residence.

17 Contact Information

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or your use of the mpoqq platform, you may contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the mpoqq platform.
• WhatsApp: Available during extended support hours. Contact details are provided within your Account dashboard.
• Response Time: Average response time is 2–5 minutes during peak hours (WIB). Email responses are provided within one business day.

Our support team operates in both Indonesian and English, and is available around the clock (24/7) to assist with any account, payment, or gameplay query.