mpoqq is committed to protecting your personal data with the highest standards of transparency, security, and care. This Privacy Policy explains exactly what we collect, why we collect it, and how you can exercise your rights.
Your Privacy Matters: This Privacy Policy is a binding document that governs how mpoqq handles your personal data. By registering an Account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it in full and contact our support team if you have any questions.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
mpoqq acts as the Data Controller for all Personal Data collected through the use of our Platform. As Data Controller, mpoqq is responsible for determining the purposes for which your Personal Data is processed, ensuring that processing activities are conducted on a valid legal basis, and maintaining appropriate technical and organizational measures to keep your data secure.
mpoqq's platform is primarily designed to serve players in Indonesia, including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, Palembang, and all other regions across the Indonesian archipelago. While our principal user base is Indonesian, we apply internationally recognized data protection standards to all users regardless of location.
All formal data protection inquiries, requests to exercise your rights, and complaints must be directed to our designated Privacy contact, reachable via the contact details set out in Section 17 of this policy.
mpoqq collects Personal Data across several categories, each serving a specific and legitimate operational purpose. The categories of data we collect are as follows:
3.1 Registration and Identity Data
3.2 Identity Verification (KYC) Documents
3.3 Financial and Transaction Data
3.4 Gaming and Behavioral Data
3.5 Technical and Device Data
3.6 Communications Data
mpoqq collects Personal Data through the following channels and mechanisms:
mpoqq processes your Personal Data for the following specific, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your mpoqq Account, including authentication, password reset, and account closure processes. |
| KYC & Age Verification | Verifying your identity, age (21+ requirement), and eligibility to use mpoqq services in compliance with anti-money laundering obligations and responsible gaming standards. |
| Transaction Processing | Processing deposits, withdrawals, bonus credits, and maintaining accurate financial records for your Account across all supported payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay). |
| Game & Betting Services | Enabling access to casino games, live dealer tables, sports betting markets, togel draws, and all other gaming products; settling bets and updating Account Balances. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, bonus abuse, multiple account creation, and other prohibited conduct through behavioral monitoring and risk scoring. |
| Customer Support | Responding to inquiries, resolving disputes, processing complaints, and providing 24/7 assistance via live chat, WhatsApp, and email in Indonesian and English. |
| Responsible Gaming | Implementing deposit limits, time-outs, self-exclusion, and monitoring gameplay patterns to identify potential problem gambling behavior and provide intervention where appropriate. |
| Marketing & Promotions | Sending promotional communications about bonuses, special offers, VIP rewards, and new game launches where you have provided opt-in consent. |
| Legal Compliance | Meeting regulatory, licensing, and legal obligations; responding to lawful requests from authorities; defending legal claims; and maintaining records as required by applicable law. |
| Platform Analytics | Analyzing platform usage, game performance, user engagement, and technical functionality to improve services, optimize user experience, and diagnose technical issues. |
mpoqq processes Personal Data only where a valid legal basis exists. The legal grounds upon which we rely are as follows:
mpoqq does not sell your Personal Data to any third party under any circumstances. However, we do share Personal Data with carefully selected service providers and partners where necessary to deliver our services. All third parties with whom we share data are contractually bound to maintain appropriate security standards and process data only in accordance with our documented instructions.
Categories of Third-Party Recipients:
No Unauthorized Third-Party Sharing: mpoqq does not share Personal Data with marketing affiliates, advertising networks, or data brokers. All data sharing is strictly limited to operational necessity and bound by enforceable data processing agreements.
mpoqq retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. mpoqq conducts regular data audits to ensure adherence to retention schedules.
mpoqq employs industry-standard technical and organizational security measures to protect Personal Data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While mpoqq implements robust security measures, no internet-based service can guarantee absolute security. Users are responsible for maintaining the confidentiality of their Account credentials and must report any suspected unauthorized access immediately.
mpoqq uses Cookies and similar tracking technologies to enhance user experience, maintain session state, and analyze platform performance. Cookies are small text files stored on your device that allow the platform to recognize you on return visits.
Types of Cookies We Use:
Most web browsers allow you to manage Cookie preferences through their settings. Disabling Strictly Necessary Cookies will prevent you from using essential mpoqq services, including login and transaction processing.
mpoqq respects your rights regarding the Personal Data we hold about you. Subject to applicable legal limitations, you have the following rights:
Request a copy of the Personal Data mpoqq holds about you, including details on how it is being processed.
Request correction of inaccurate or incomplete Personal Data. You can update many details directly via your Account dashboard.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit how we use your Personal Data in certain circumstances, such as while a dispute is being resolved.
Receive a structured, machine-readable copy of Personal Data you have provided to mpoqq, or request that we transfer it to another service provider.
Object to processing of your Personal Data where we rely on legitimate interests as the legal basis, particularly for marketing purposes.
Withdraw previously granted consent for marketing communications or non-essential Cookies at any time, without affecting prior lawful processing.
Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
To exercise any of these rights, submit a formal request to our Privacy team via the contact details in Section 17. mpoqq will respond to verified requests within thirty (30) calendar days. Identity verification may be required to prevent unauthorized disclosure of Personal Data.
mpoqq's infrastructure and service providers are distributed across multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, and processed in countries outside Indonesia. Where such transfers occur, mpoqq ensures that appropriate safeguards are in place to protect your Personal Data in accordance with this Privacy Policy.
Safeguards include the use of Standard Contractual Clauses (SCCs) approved by international data protection authorities, certification under recognized privacy frameworks, and contractual commitments from third-party processors to maintain equivalent levels of data protection.
By using the mpoqq platform, you acknowledge and consent to the international transfer of your Personal Data as described above.
mpoqq's services are strictly intended for adults aged 21 years or older. We do not knowingly collect Personal Data from individuals under the age of 21. During registration, users are required to provide their date of birth, and all Accounts are subject to mandatory KYC verification before withdrawal functionality is enabled.
If mpoqq becomes aware that an Account has been registered by a person under the age of 21 — whether through KYC review, user report, or any other means — the Account will be immediately suspended, all deposits will be returned to the source payment method, and any winnings will be forfeited in accordance with responsible gaming regulations and our Terms & Conditions.
Parents and guardians are encouraged to monitor their dependents' online activity and ensure that minors do not access age-restricted gaming platforms. If you believe a minor has provided Personal Data to mpoqq, contact our support team immediately so we can take corrective action.
Where you have provided explicit opt-in consent during registration or via your Account preferences, mpoqq may send you promotional communications about new games, bonus offers, VIP rewards, special events aligned with Indonesian cultural occasions (Idul Fitri, Indonesian Independence Day, Ramadhan, Nyepi, Chinese New Year), and platform updates.
Marketing communications are sent via email and may reference your gaming preferences to deliver personalized content. You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional emails, such as deposit confirmations, withdrawal notifications, KYC requests, Terms & Conditions updates, or account security alerts, which are necessary for the operation of your Account.
The mpoqq platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. While these games are accessed through the mpoqq interface, they are hosted and operated by the respective providers, who may collect technical data (such as session logs and gameplay statistics) in accordance with their own privacy policies.
mpoqq does not control the privacy practices of third-party game providers. We recommend reviewing the privacy policies of these providers if you have concerns about how they handle data collected during gameplay. mpoqq selects game providers based on their reputations for security and compliance, but we cannot accept responsibility for their independent privacy practices.
mpoqq does not include links to external websites or services beyond the integrated game content and payment provider interfaces necessary for deposits and withdrawals. Any external navigation is clearly indicated and subject to the privacy policies of the destination site.
mpoqq reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes — such as introducing new categories of data collection, changing retention periods, or altering third-party sharing practices — we will notify registered users via the email address associated with their Account at least fourteen (14) days before the revised policy takes effect.
Minor amendments, such as corrections to typographical errors, clarifications of existing provisions, or updates to contact details, may be made without advance notice and will take effect upon publication.
The version of this Privacy Policy bearing the most recent "Last Updated" date, as displayed at the top of this page, is the version currently in force. Continued use of the mpoqq platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to submit a formal privacy-related complaint, you may contact mpoqq's Privacy team through the following channels:
mpoqq undertakes to acknowledge receipt of all privacy-related requests within two (2) business days and provide a substantive response within thirty (30) calendar days. Complex requests may require an extension of up to an additional thirty (30) days, in which case we will notify you of the delay and the reasons for it.
If you are dissatisfied with mpoqq's handling of a privacy complaint, you have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.
mpoqq operates on six foundational data protection principles that govern every aspect of how we handle your Personal Data.
We collect and process Personal Data only on valid legal grounds and communicate clearly about how your data is used. This Privacy Policy is written in plain English to ensure every user understands their rights and our obligations.
Personal Data is collected for specific, explicit purposes — such as KYC verification, transaction processing, and fraud prevention — and is not used in ways incompatible with those original purposes without your informed consent.
We collect only the minimum Personal Data necessary to deliver our services effectively. If a data field is not essential for account operation, regulatory compliance, or security, we do not request it.
We maintain accurate and up-to-date records. You have the right to correct inaccurate data at any time, and our KYC verification process ensures that identity data is validated against authoritative sources.
Personal Data is retained only as long as necessary to fulfill its original purpose or to meet legal obligations. Upon expiry of the retention period, data is securely deleted or irreversibly anonymized.
We deploy 256-bit SSL encryption, role-based access controls, and regular third-party security audits to protect Personal Data against unauthorized access, loss, or disclosure. Security is embedded in every layer of our infrastructure.
Our support team is available 24/7 to answer any questions about how we handle your Personal Data. You can also review our Terms & Conditions, visit our FAQ for common inquiries, or return to the homepage to explore the full mpoqq platform.